Frequently Asked Questions
Q. When does the rental money get paid into my account?
A. This usually occurs on the first of the month and 15th monthly (or next available day if it falls on a weekend)
Q. Does Rentals 4 You provide letting services only?
A. No. We provide a range of services to suit your needs. A Do it yourself option 'Owner Control' a Help me along the way option 'Tenant Management Pick & Mix' and we also provide 'Full Service Property Management'. Please refer to the beginning of section 3 of this guide to read through the options or contact us on 09 926 5333 or via email at
info@rentals4you.co.nz
Q. How does Rentals 4 You ensure my property is not let to undesirable people?
A. We conduct background checks on all applicants using their references, previous rental managers and employers details, but you, as the owner, have the final say in selecting a suitable tenant.
Q. Who pays for advertising?
A. Depending on the service option you choose, Rentals 4 You pays for TradeMe, advert as well as a "For Rent" signage board outside your property. Further advertising such as local papers may require a contribution from landlords.
Q. What happens when a tenant doesn't pay the rent?
A. Within two working days we make direct contact with the tenant by either phone or in person to discuss why this has occurred and when it will be resolved. The landlord will be informed within 24 hours of contacting the tenant. After 3 days with no payment a "10 working day notice" is issued. This requires the tenant to catch up with the arrears and any current rent payments during this period. If rent is still in arrears an application to the Tenancy Tribunal is made for mediation.
Q. How much does the tenant pay to move in?
A. The standard payment required is three (3) weeks bond and one (1) weeks rent in advance and one (1) weeks rent + GST as a Letting Fee. This is subject to owners discretion.
Q. How often can I increase the rent?
A. Once every 180 days (6 months), you must also give the tenant notice of this increase at least 60 days prior to this occurring.
Q. What if repairs are required to my property?
A. We will contact you and inform you what is required and how you would like to resolve the issue. If it is an emergency and we are unable to contact you a letter of prior consent with an agreed value of work will be obtained.
Q. How much notice does the tenant have to give before moving out?
A. The tenant must provide twenty one (21) days notice prior to moving out in writing. If the tenant is under a fixed contract they cannot move out prior to the completion of the contract.
Q. How does the tenant get their bond back?
A. Once they move out and the rent is paid in full, we conduct a final inspection. If the house is clean, tidy and damage free then a bond refund form is signed by us and sent to tenancy services who release the bond to the tenant via a nominated bank account.
Q. What if I want to sell my property?
A. You need to advise us of this so we can inform the tenant. If the house is sold and the new owners wish to move in or cancel the tenancy contract then forty two (42) days notice must be given to the tenants in writing.
Q. What if, I or a family member, want to move back in or I want the current tenants to move out?
A. Forty Two (42) days notice must be given to the tenant prior to moving in. If the tenant moves out prior to the completion of the notice period they must give twenty one (21) days notice to the landlord.
Q. What if I want the current tenants out?
A. Ninety (90) days must be given if you want the tenant out and this can only be done if the tenant is in a periodic tenancy.